Return and Exchange Policy
• Within 30 days of the product’s shipping date, you may return or exchange your item . Please note however that all returns may be subject to a 50% restocking fee. -Beyond 30 days, you can only return your order with pre-approval from a PowerTown employee.
• For any DVDs, we do not accept returns, exchanges or refunds. If a DVD arrives damaged and will not play we will replace the disc at no extra charge.
• PowerTown reserves the right to charge a 50% restocking fee for goods that arrive in any condition other than new or at its discretion.
• To return/exchange any items you must first email us at firstname.lastname@example.org. You will need your order number and reason for return. You will need to wait for our reply and further instructions.
• Returns sent to us without prior approval will be sent back "return to sender" and not accepted.
• If you return an item, you are responsible for shipping costs back to PowerTown unless we have made a mistake or a product is defective. In order for a product to be considered defective, it must be inspected by PowerTown. Willful and/or deliberate damage to a product can be determined quite easily.
• If you return items that qualified for free shipping and your return takes you under that free shipping threshold amount, your refund will be less the shipping charges.
• Once we receive the approved return and process the refund, please allow 2-5 business days for your refund to process to your method of payment.